Frequently Asked Questions
Everything you need to know about your ZAPAKA experience.
How long will it take to receive my order?
Most orders are processed within 3-5 business days. Standard shipping typically takes 7-10 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for vintage and formal dresses?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that custom-sized items are final sale.
How do I choose the correct size?
Each product page features a detailed size chart. We recommend taking your measurements (bust, waist, and hips) and comparing them to our guide, as vintage-style cuts may differ from modern high-street sizing.
Do you offer international shipping?
Yes, ZAPAKA ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services depending on your region.